Frequently Asked Questions

Compare the texture, length, lace option and cap details on the product page. If you are unsure, send us the product link and a description of your preferred look.

The lace dimensions describe the area available for parting. Different styles may offer different options. Check the selected product variant and contact us if you need help comparing them.

This depends on your desired fullness, length, installation and whether you are using a closure or frontal. Ask your stylist for a recommendation before choosing your quantity.

Follow the instructions for your specific product. Ask us before colouring, bleaching or chemically treating the hair, and use a professional stylist for these services.

The available payment methods are displayed at checkout. Use the secure checkout to pay; never send card details through email or WhatsApp.

Open the order-status link in your confirmation email. If you have a customer account, sign in using the email used at checkout. Contact us if you cannot locate the message.

Enter your delivery address at checkout to see available shipping options and charges. If you have a required arrival date, ask us to confirm the available option before ordering.

Contact us with your order number and request. If there is a problem with a received item, include clear photos. Wait for return instructions before sending a parcel.